/* Reuse site palette */
.help-hero { background: linear-gradient(rgba(26, 58, 95, 0.9), rgba(26, 58, 95, 0.8)), url('https://images.unsplash.com/photo-1589829545856-d10d557cf95f?auto=format&fit=crop&w=1470&q=80'); background-size: cover; background-position: center; color: white; padding: 160px 0 90px; text-align: center; }
.help-hero h1 { font-size: 3rem; margin-bottom: 12px; }
.help-hero p { font-size: 1.1rem; max-width: 720px; margin: 0 auto 20px; }
.search-container { max-width: 600px; margin: 0 auto; position: relative; }
.search-input { width: 100%; padding: 14px 18px 14px 46px; border: none; border-radius: 50px; font-size: 1.05rem; box-shadow: 0 5px 15px rgba(0,0,0,0.1); }
.search-icon { position: absolute; left: 18px; top: 50%; transform: translateY(-50%); color: #6c757d; }

.faq-section { padding: 70px 0; background: #f8f9fa; }
.faq-categories { display: flex; flex-wrap: wrap; gap: 10px; justify-content: center; margin-bottom: 30px; }
.faq-category { padding: 8px 16px; background: #fff; border: 1px solid #e9ecef; border-radius: 30px; cursor: pointer; font-weight: 500; }
.faq-category.active, .faq-category:hover { background: #1a3a5f; color: #fff; }
.faq-container { max-width: 900px; margin: 0 auto; }
.faq-item { margin-bottom: 12px; border-radius: 8px; overflow: hidden; box-shadow: 0 3px 10px rgba(0,0,0,0.05); background: #fff; }
.faq-question { padding: 16px; cursor: pointer; display: flex; justify-content: space-between; align-items: center; font-weight: 600; }
.faq-question:hover { background: #e9ecef; }
.faq-answer { padding: 0 16px; max-height: 0; overflow: hidden; transition: all .25s ease; }
.faq-item.active .faq-answer { padding: 16px; max-height: 420px; }

.contact-section { padding: 70px 0; background: #fff; }
.contact-container { display: grid; grid-template-columns: 1fr 1fr; gap: 40px; }
.contact-info { display: flex; flex-direction: column; gap: 20px; }
.contact-method { display: flex; gap: 14px; }
.contact-icon { width: 44px; height: 44px; border-radius: 50%; background: #1a3a5f; color: #fff; display: inline-flex; align-items: center; justify-content: center; }
.contact-form { background: #f8f9fa; padding: 24px; border-radius: 8px; box-shadow: 0 5px 15px rgba(0,0,0,0.05); }
.form-group { margin-bottom: 14px; }
.form-label { display: block; margin-bottom: 6px; font-weight: 500; }
.form-control { width: 100%; padding: 10px 12px; border: 1px solid #e9ecef; border-radius: 4px; }
.form-control:focus { outline: none; border-color: #1a3a5f; box-shadow: 0 0 0 2px rgba(26,58,95,.15); }
.alert { padding: 12px 14px; border-radius: 6px; margin-bottom: 16px; }
.alert-success { background: #e8f5e9; color: #1b5e20; }
.alert-danger { background: #fdecea; color: #b71c1c; }

/* Chat widget */
.help-chat { position: fixed; right: 18px; bottom: 18px; z-index: 1040; }
.help-chat-toggle { width: 54px; height: 54px; border-radius: 50%; border: none; background: #d4af37; color: #1a3a5f; box-shadow: 0 8px 25px rgba(0,0,0,0.15); }
.help-chat-window { width: 340px; height: 480px; background: #fff; border: 1px solid #e9ecef; border-radius: 12px; box-shadow: 0 10px 30px rgba(0,0,0,0.15); overflow: hidden; display: none; flex-direction: column; }
.help-chat.open .help-chat-window { display: flex; }
.help-chat-header { background: #1a3a5f; color: #fff; padding: 10px 12px; display: flex; align-items: center; justify-content: space-between; }
.help-chat-body { flex: 1; padding: 12px; overflow: auto; background: #f8f9fa; }
.help-chat-input { display: flex; gap: 8px; padding: 10px; border-top: 1px solid #e9ecef; background: #fff; }
.help-chat-input input { flex: 1; padding: 10px; border: 1px solid #e9ecef; border-radius: 6px; }
.msg { padding: 10px 12px; border-radius: 10px; margin-bottom: 8px; max-width: 85%; }
.msg.assistant { background: #fff; border: 1px solid #e9ecef; }
.msg.user { background: #1a3a5f; color: #fff; margin-left: auto; }

@media (max-width: 992px) {
  .help-hero h1 { font-size: 2.4rem; }
  .contact-container { grid-template-columns: 1fr; }
  .help-chat-window { width: 92vw; height: 60vh; }
}